Our policy is 43 days. If 43 days have passed since your purchase, unfortunately we can not offer you a refund or exchange.
Return or cancellation of order. If more than 48 hours have passed since your purchase, unfortunately we can not offer you a refund or exchange.
If you bought and want the refund before 48 hours and have requested the request, you will be reimbursed the entire amount of your money but not the cost of shipping.
To be eligible for a return, your item must be unused and in the same condition you received it. It should also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not send your purchase to the manufacturer.
There are certain situations where only partial refunds (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened
Any item that is not in its original state, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 43 days after delivery
Refunds (if applicable)
Once your statement is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be processed and a credit will be automatically applied to your credit card or original payment method, within a set amount of days.
Late or missing reimbursements (if applicable)
If you have not yet received a refund, first check your bank account again.
Then, contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often a processing time before a refund is posted.
If you have done all this and still have not received your refund, please contact us at info@24CoolStuff.com.
Items for sale (if applicable)
Only regular items can be refunded, unfortunately, the sale items can not be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@24CoolStuff.com and send your item to: 225 NW 72 AVE APT 30s, MIAMI, FLORIDA 33126
If the item is marked as a gift when it is purchased and shipped directly to you, you will receive a gift credit for the value of your statement. Once the returned item is received, you will be sent a gift certificate.
If the item was not marked as a gift when you purchased it, or the gift donor had the order sent to them to give it to you later, we will send a refund to the donor and he will find out about your return.
ShippingTo return your product, you should mail your product to: 225 NW 72 AVE APT 30s MIAMI, FLORIDA 33126 (*The sending via USPS recommended.*) (Postal Code: 33126)
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
Depending on where you live, the time it may take your product exchanged to reach you may vary.
If you are sending an item over $ 75, you should consider using a trackable shipping service or buying shipping insurance. We do not guarantee that we will receive your returned item.